Troubleshoot - My Mouse/Keyboard is Not Working (Wireless & Wired)

Troubleshoot - My Mouse/Keyboard is Not Working (Wireless & Wired)

Using Bluetooth Connection
Make sure your mouse or keyboard is paired with your PC
  1. Press and hold the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. The light will blink to show that the mouse is discoverable. The pairing button is usually on the bottom of the mouse.
  2. On your PC, select Start  > Settings  > Devices  > Bluetooth & other devices.
  3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth.  Choose your mouse or keyboard from the list of devices. Follow any other instructions if they appear, then select Done.
Still not working? Here's what to do:
  1. Start the Bluetooth troubleshooter. Select Start  > Settings  > Update & Security  > Troubleshoot. Under Find and fix other problems, select Bluetooth > Run the troubleshooter and follow the instructions.
  2. Make sure your PC is compatible with Bluetooth 4.0 (LE). Most Microsoft or Surface Bluetooth mice and keyboards require a PC with Bluetooth 4.0 or newer and designed to be full featured with Windows 10.
  3. See if the mouse or keyboard has power. Press the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. If the light blinks, the mouse has power. If the light doesn’t come on, check or replace the batteries.
  4. Turn airplane mode on and off. Leave it on for 10-15 seconds, then turn it off again. See how to turn airplane mode on or off 
  5. Turn off other Bluetooth devices connected to your PC. Then see if your mouse or keyboard works – having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the mouse or keyboard.
  6. Remove your mouse or keyboard from your PC and pair it again. You’ll need to look for the name of your mouse in the list of Bluetooth devices to remove and pair it again.
  7. Check or replace the batteries. Open the battery compartment on your mouse or keyboard and make sure the batteries are positioned correctly inside the battery compartment, then see if it works. If not, try replacing the batteries with new ones.
  8. See if your mouse or keyboard works with another PC. If it does, there might be a problem with your PC.

Using either a wired connection or a wireless USB dongle
Check or replace the batteries
Open the battery compartment on your mouse or keyboard and make sure the batteries are positioned correctly inside the battery compartment, then see if it works. If not, try replacing the batteries with new ones. 
Check the USB plug or wireless USB dongle 
Unplug and then plug it in again. If you have multiple USB ports, plug into a different USB port on the same computer. If your USB plug or wireless USB dongle is plugged into a USB hub:
  1. Plug the hub into a different USB port on the same computer.
  2. Make sure that you are using a powered hub that is appropriate for high-powered USB devices.
  3. Try plugging directly into a USB port on the computer instead of the hub.
See if your mouse or keyboard works with another PC. If it does, there might be a problem with your PC.

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