If a technician is unable to complete a hard gage calibration, it may be that the equipment event that was meant to be created wasn't and will need to be created manually or the technician will continue to receive the following error:
"No event was found with that number. Please make sure you have the right number or create the event to proceed with this Hard Gage calibration."
To correct this, navigate to the equipment record in NetSuite. Select the Event Summary tab and click the button to create a new event.
The 5 fields that need to populated are:
- Equipment Id (should be populated automatically)
-Event Number (You can get this from the latest Events XYZ under that tab)
-Work Order Number
-Customer (Can get from the equipment record)
-Check In Date (Can get from the XYZ Check-in event)
Save this and then ask the user to try again and it should go through without issue.
Related Articles
PMG Embedded onboarding questions
Hello, It looks like you have a new hire coming in soon, but they are an Embedded associate. Our new onboard questionnaire process works for 99% of people, but if you don't have a Cross assigned computer, you won't be able to access it. So, ...
Never clear Netsuite cookies again with this Pro Tip!
If you find yourself needing to clear cookies for NetSuite or any other website with any frequency, this tip's for you! Chrome has the ability to automatically clear cookies for specific sites every time you close the browser. Last week IT pushed an ...
Sheets: Import from NetSuite to Google Drive
How to export spreadsheets from Netsuite and save into Google Drive: In NetSuite, you can export any spreadsheet or PDF file and automatically save it into Google Drive, making it safe to store and easy to import into Google Docs or Google Sheets. To ...
KingCal: "Cannot complete work order, all items are not done" when they are
This will happen for 2 reasons. 1. When an item on the sales order that should have been flagged with COMMENTS in the item line was instead /Labor. You can identify these because the GAGE SN column will say ABCDE. Kingcal will check to see if ever ...
Mobile App SSO
iOS For Android, scroll below Using the standard iOS update process in the App Store, install the NetSuite SSO Update. Once the App is installed, navigate to the NetSuite Mobile App and log out of the App if you're already signed in. Sign back into ...