How To - Stop Intel Optane Memory Pinning Alert

How To - Stop Intel Optane Memory Pinning Alert

Intel Optane(tm) Memory Pinning : can not load the file DLL ´iaStorAfsServiceApi.dll´ : Can not find the specified module. ( Exception HRESULT : 0x8007007E)

The problem is Intel Optane Memory app was installed as a part of the Windows 10, version 1903 update and seems a high level issue if the drives supporting Intel Optane Memory caching on Dell devices isn't installed. Probably Dell should be releasing a force patch to perform a silent uninstall on devices which got Windows 10 version 1903 update and don't have devices supporting Optane Memory caching. 

In the meantime while the Dell software support team investigates here are the steps to perform manual uninstall in an easy way.

  1. Ensure you do have the issue by performing right click on any folder. If you see the below screenshot image on your windows taskbar then you do have the Intel Optane app installed as a part of the Windows update. 

Windows_Update_Intel_Optane_Error.png

2. Click on Start icon and type Add or remove programs and launch the Add / Remove program.

 

3. In the list click on this application

 Windows_Update_Intel_Optane_Uninstall.png

4. Click Uninstall. Preferably reboot after that so that its not hogging on your Windows processes. 

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