Recent Articles
Zoom Call Queue Management
This guide will assist you if you are a Call Queue manager/admin, with making changes to your call queue. *Please be cautious with any changes within our managed call queue. Changes can affect how customers get in contact with us. First, open Zoom ...
Zoom Visitor Management
Zoom Visitor Management helps to setup our visitors before they arrive. This streamlines the process of checking in and visiting our locations that are using Zoom Visitor Management. Follow the below instructions to get set up! In the Zoom Workplace ...
How to set phone hours of availability
If you wish to change the availability that your phone will ring in Zoom, you can edit these hours of availability. See the instructions below to configure this: 1. Open Zoom from your OKTA dashboard. 2. Select Phone on the left sidebar. 3. Ensure ...
How To Recover Deleted Voicemails and Recordings
Whether you accidentally deleted a voicemail or recording, you can now recover them if it's been within 30 days. To recover deleted voicemails; Open the Zoom app, Go to Phone, Select "Voicemail", click on the tab below and choose "Recently Deleted" ...
PMG NetSuite: Cannot complete hard gage event
If a technician is unable to complete a hard gage calibration, it may be that the equipment event that was meant to be created wasn't and will need to be created manually or the technician will continue to receive the following error: "No event was ...
