Zoom Call Handling Settings

Zoom Call Handling Settings

To check or edit you call handling & forwarding settings follow these quick steps:


For easy to follow initial Zoom Phone overview check out this video: https://www.youtube.com/watch?v=ydFx2UeZF2k
Quick walk through for setting up your initial Zoom Phone settings. From Emergency location, Call handling, Additional Phone settings, and Integrating your calendar.


If you wish to watch an in-depth video for call handling instead of reading check out their video here: https://www.youtube.com/watch?v=aduxEPsMvUk
This video goes over all call handling settings, including adding business hours, Holiday/PTO hours, and Voicemail Settings.



The best way to manage your call handling settings will be in your Zoom Profile dashboard. To get there, Open Okta, then click on the Zoom app in your dashboard.


Once the Zoom page has opened:
-Click on "Phone" on the left side of the page.
-Scroll down until you see the "Call Handling" Settings
-To edit your devices click "Edit" Beside "Call handling" (4). Here you can choose the ring order if you want your devices to ring in a specific order, You can add a mobile number here, Or have only a specific device to ring.
-"Call Handling Ring Mode" (5) lets you choose if you want all of your added devices to ring at once (Simultaneous) or ring in a specific order (Sequential) 



If you require further assistance please email helpdesk@crossco.com and we'll assist!

    • Related Articles

    • Zoom Call Forwarding

      If you need to forward calls to your cell phone, or need to forward calls to a coworker while you're busy or out of the office these few steps can get you set up! This article will go over how to set this up on your PC or your mobile phone. To ...

    • Useful Zoom Tutorials

      Zoom platform walkthroughs. These are some videos we believe may be useful to guide you to learning Zoom. For a full breakdown of videos please go to https://learn-zoom.us/show-me In this Article there will be video walkthroughs for: -Initial Zoom ...

    • How to set Zoom Holiday Hours

      Instructions for All Zoom Phone Call Queue Admins on how to set Holiday hours Go to https://crossco.okta.com/ and select “Zoom” from the app page. -Once the Zoom Portal loads, One the left hand side, go to Admin > Phone System Management > Call ...

    • Set Custom Zoom Voicemail

      How set or change our custom Zoom Voicemail: Once we open Zoom via OKTA, 1. Select Phone on the left bar under Personal 2. Scroll to the Call Handling section to locate Greeting & Leave voicemail instruction. 3. Click on Edit. 4. Select Add Audio 5. ...

    • Set Zoom Phone Area Code

      Used to dial local numbers without the area code. 1. Open Zoom from OKTA 2. Select Phone on the left side 3. Select Settings 4. Locate Area Code and select Edit 5. Enter the Area Code that matches the area code from your phone number and Save